• Updates and Information

  • Frequently Asked Questions

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    • Q: What is Intellectual Property Protection Platform?

      A: The objective of Alibaba Intellectual Property Protection Platform is to facilitate rights holder on intellectual property right protection in a cooperative manner over various Websites under the Alibaba Group. Please submit your intellectual property complaint via this platform.

    • Q: How can I contact Alibaba for cooperation on intellectual property protection?

      A: Contact information of our designated service representative will be sent to you once you successfully complete identification and intellectual property right submissions and online cooperation agreement.Please submit your complaint of IP infringement like copyright infringement or patent infringement via this platform.

    • Q: Do I need to pay for cooperation on intellectual property protection with Alibaba?

      A: Cooperation on intellectual property protection with Alibaba is totally free of charge.Please submit your complaint of intellectual property infringement via this platform.

    • Q: May I join cooperation on intellectual property protection without submitting identification and intellectual property right document?

      A: Correctness, validity and legality of rights holder’s identity and intellectual property right must be confirmed before proceeding with online cooperation on intellectual property protection. Please complete identification document and intellectual property document submissions.Please submit your infringement report via this platform.

    • Q: What websites will be covered by the Alibaba Intellectual Property Protection Platform?

      A: Cooperation on intellectual property protection over the Alibaba Intellectual Property Protection Platform shall be applicable to the following Websites under the Alibaba Group: Alibaba International (www.alibaba.com), Alibaba China (www.1688.com), AliExpress (www.aliexpress.com), TaoBao (www.taobao.com), Tmall (www.tmall.com).

    • Q: Is cooperation program only available to brand owner in Mainland China?

      A: Rights holder from anywhere is welcome to join our cooperation program, but details in cooperation may not all be identical where laws and regulations in various jurisdictions under which intellectual property rights are registered are different.